Wheelchair Concierge & Mobility Assistance Services

1Accessibility Advance Planning

We Help Plan Your Accessible Experience Before You Leave Home.

Planning an outing in New York City can be challenging when wheelchair accessibility is a concern.

Our Accessibility Advance Planning service helps clients and their families prepare for visits to restaurants, Broadway theaters, hotels, museums, medical facilities, sporting events, airports, and other destinations.

Depending on your itinerary, our advance planning may include:

• Contacting venues to inquire about wheelchair-accessible entrances, elevators, and restrooms.
• Identifying suitable passenger pickup and drop-off locations.
• Reviewing curb cuts, sidewalks, and accessible pedestrian routes.
• Checking accessible seating options at theaters, concerts, and sporting events.
• Reviewing hotel accessibility features and arrival procedures.
• Helping identify alternate routes around construction or other mobility obstacles.
• Coordinating accessibility accommodations with participating venues.
• Conducting advance site visits when appropriate and practical.

We can help plan your outing even if you intend to travel in your own vehicle, with family, or through another transportation provider.

Our objective is simple: Reduce uncertainty before your outing begins.

2Personalized Mobility Assistance

A Professional Companion to Assist You Throughout Your Outing.

Sometimes, the greatest challenge isn’t transportation. It’s having someone dependable available to assist you once you arrive.

Our Personalized Mobility Assistance service provides professional, nonmedical assistance for individuals who need additional support while navigating public spaces, appointments, events, and everyday activities.

Depending on your needs, assistance may include:

• Meeting you at your residence, hotel, or designated location.
• Accompanying you to medical appointments, restaurants, shopping destinations, or entertainment venues.
• Helping navigate accessible entrances, elevators, and public areas.
• Assisting with wheelchair mobility where appropriate and agreed upon.
• Carrying personal belongings and assisting with light errands.
• Remaining available throughout appointments, events, and outings.
• Coordinating pickup and return transportation.
• Providing authorized updates to family members or designated contacts.

Whether you’re attending a Broadway performance, visiting a museum, enjoying dinner, shopping, or attending a family gathering, our goal is to provide reliable assistance while respecting your independence, dignity, and personal preferences.

3Private Wheelchair-Accessible Transportation

Private Transportation Arranged Around Your Mobility Needs.

For clients requiring wheelchair-accessible vehicles, we offer advance coordination of private transportation designed around their mobility requirements, itinerary, and preferences.

Transportation arrangements may include:

• Airport and cruise terminal transfers.
• Medical appointments and outpatient procedures.
• Hotel and residential pickups.
• Corporate meetings and business travel.
• Restaurants, Broadway shows, concerts, and sporting events.
• Family celebrations, weddings, and special occasions.
• Full-day and multi-destination outings.

When requested, we can coordinate transportation together with Accessibility Advance Planning and Personalized Mobility Assistance, helping create a more complete door-to-door experience.

Vehicle availability, wheelchair capacity, accessibility equipment, and scheduling are confirmed individually before booking.

View our wheelchair accessible vehicles & rates ›